Company details

Trumpington Group is a trading name of Trumpington Group Limited, registered in England & Wales, company number 16218069. Registered office: Enterprise House, Maris Lane, Cambridge, United Kingdom, CB2 9LE.

Client Money Protection

Trumpington Group Limited is a member of Propertymark, which provides our Client Money Protection (CMP). Our CMP certificate, valid to 28 February 2027, can be viewed below.

Propertymark membership

We adhere to the Propertymark Membership Rules and Conduct, which can be found at https://www.propertymark.co.uk/professional-standards/rules.html.

Tenant fees

Under the Tenant Fees Act 2019 we publish the fees a tenant may be asked to pay. Our tenant fees schedule (England) can be viewed below.

Complaints

We have an in-house complaints procedure. If you are unhappy with any part of our service, please write to us at enquiries@trumpingtongroup.com or telephone 01223 239759 and we will acknowledge your complaint, investigate it and send you our response in writing.

If your complaint is not resolved to your satisfaction, you may escalate it under Propertymark's complaints process: https://www.propertymark.co.uk/professional-standards/complaints.html.

Documents & links

• Client Money Protection (CMP) certificate
• Tenant fees schedule (England)
• Propertymark Membership Rules and Conduct
• Propertymark complaints process